Weekday Gym Experience Specialist

Planet Fitness; Gibbstown (NJ); On-site; USD 21,000 - 28,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. The role involves greeting guests, handling front desk tasks, signing up new members, giving tours, updating accounts, addressing questions promptly, and helping keep the club clean.

The position requires a high school diploma or GED, a friendly demeanor, reliable punctuality, and a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact with members and coworkers professionally.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and conduct new member sign-ups.
• Take prospective members on tours of the club.
• Facilitate updates to member accounts and respond to questions or concerns promptly.
• Maintain the club’s neatness and overall cleanliness.

Skills

Customer service

Communication

Basic computer skills

Punctuality

Positive attitude

Active listening

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests. The role involves greeting guests, handling front desk tasks, signing up new members, giving tours, updating accounts, addressing questions promptly, and helping keep the club clean.

The position requires a high school diploma or GED, a friendly demeanor, reliable punctuality, and a passion for fitness.