Weekend Front Desk & Guest Services Associate

Crown Hotel & Travel Management Llc; Dunn (NC); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC. Dunn, NC is hiring a Front Desk Agent for a part-time role at the Dunn property. You will greet guests, check them in/out, and provide information about local attractions and hotel services.

Responsibilities include handling reservations, processing payments, answering questions, and maintaining security and cleanliness across front desk operations.

Qualifications

• High school diploma or equivalent.
• Basic computer skills including word and multitasking.
• Excellent communication and interpersonal skills.
• Good organization and time management.
• Ability to lift up to 20 pounds and maintain hygiene.

Responsibilities

• Receive accommodation reservations from visitors.
• Take details of arriving guests including payment information.
• Allocate rooms to guests.
• Provide guests with information about hotel procedures and facilities.
• Provide tourism information to guests.
• Handle guest concerns and queries.
• Issue receipts to guests.
• Maintain guest reservations with credit card security.
• Balance cash drawer for each shift.
• Maintain training requirements as set by GM.
• Assist guests with safety deposit box forms/keys.
• Wear uniform and name tag at all times.
• Perform routine cleaning in the work area.
• Document minor repairs and follow up with proper department.
• Greet guests and respond to requests for repairs.
• Report lost-and-found items per hotel procedures.
• Carry out all other assigned duties.

Skills

Communication skills

Interpersonal skills

multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

Crown Hotel & Travel Management, LLC. Dunn, NC is hiring a Front Desk Agent for a part-time role at the Dunn property. You will greet guests, check them in/out, and provide information about local attractions and hotel services.

Responsibilities include handling reservations, processing payments, answering questions, and maintaining security and cleanliness across front desk operations.