Front Desk Agent

Fairfield Inn by Marriott Dunn I95; Dunn (NC); On-site; USD 14,000 - 15,000; Part time

Benefits offered by this job

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC is seeking a Front Desk Agent in Dunn, NC to greet guests, check them in, and manage reservations. The role requires excellent communication and a friendly demeanor, with weekend availability and the ability to handle multiple tasks in a fast-paced hotel lobby.

The position is part-time with benefits such as insurance options, PTO, and paid training. You will balance cash drawers and ensure guest safety throughout each shift.

Qualifications

• High school diploma or equivalent.
• Basic computer skills including Microsoft Word.
• Excellent communication and interpersonal skills.
• Strong organization and time management abilities.
• Must be able to lift up to 20 pounds and maintain personal hygiene.

Responsibilities

• Receive accommodation reservations from visitors.
• Take guest details including payment information.
• Allocate rooms to guests.
• Provide information about hotel procedures, policies and facilities.
• Assist guests with safety deposit box forms and keys as outlined by GM.
• Balance and account for cash drawer for each shift.
• Wear provided uniform and name tag at all times.
• Perform routine cleaning and report needed repairs to appropriate department.
• Greet guests and respond to their requests for immediate repairs.
• Report lost-and-found items and handle all other assigned duties.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Time management

Education

High school diploma

Tools

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Front Desk Dunn, NC, US

Salary Range: $14.00 To $15.00 Annually

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS.

Part-Time

• Insurance (Medical, Dental and Vision)
• Supplemental Insurance
• Enhanced Paid Time Off (PTO) Plan
• Paid Training
• Fantastic Company Culture

Job Responsibilities

• Receiving accommodation reservations from visitors
• Taking the details of all arriving guests including payment information
• Allocating rooms to all guests
• Providing information to guests about the procedures, policies, and facilities of the hotel
• Providing the guest with the necessary tourism information
• Handling all customer concerns and queries
• Issuing receipts to the guests
• Ensuring the safety and security of all guests
• Maintain all guest reservations in accordance with credit card security requirements
• Balance and properly account for cash drawer at the desk for each shift
• Maintain all training requirements as set forth by General Manager
• Assisting guests with safety deposit box forms and keys as outlined by GM
• Wear a provided uniform and name tag at all times on the property
• Perform routine cleaning throughout the work area
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel
• Respond to guest's requests for immediate repairs
• Report lost-and-found items in accordance with hotel procedures
• All other assigned duties

Qualifications/Requirements

• High school diploma or equivalent
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.