Weekend Front Desk & Guest Experience (Paid Training)

Comfort Suites; Mount Juliet (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Paid training

Career growth opportunities

Job summary

Comfort Suites Mt. Juliet is hiring a Hotel Guest Services Agent to welcome guests, manage guest information, and ensure a memorable stay. The role involves checking in/out guests, handling inquiries, and coordinating with housekeeping to prepare rooms.

The ideal candidate will have strong communication skills, good time management, and a customer-focused mindset, with prior hospitality experience preferred.

Qualifications

• 1 year of experience in hospitality preferred.
• Proficient in Microsoft Office and reservation systems preferred.
• High school diploma or equivalent preferred.
• Strong communication, time management, and customer service skills.

Responsibilities

• Ensure accuracy of hotel guest account information through general bookkeeping
• Handle customer complaints effectively
• Coordinate with housekeeping to prepare guest rooms
• Manage room bookings, answer inquiries, and provide information about available rooms and amenities
• Welcome, check-in, and check out guests, distribute keys, and record credit card information

Skills

Strong communication

Time management

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

Comfort Suites Mt. Juliet is hiring a Hotel Guest Services Agent to welcome guests, manage guest information, and ensure a memorable stay. The role involves checking in/out guests, handling inquiries, and coordinating with housekeeping to prepare rooms.

The ideal candidate will have strong communication skills, good time management, and a customer-focused mindset, with prior hospitality experience preferred.