Weekend Guest Services Agent (Friday, Saturday and Sunday)

Comfort Suites; Mount Juliet (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Paid training

Career growth opportunities

Job summary

Comfort Suites Mt. Juliet is hiring a Hotel Guest Services Agent to welcome guests, manage guest information, and ensure a memorable stay. The role involves checking in/out guests, handling inquiries, and coordinating with housekeeping to prepare rooms.

The ideal candidate will have strong communication skills, good time management, and a customer-focused mindset, with prior hospitality experience preferred.

Qualifications

• 1 year of experience in hospitality preferred.
• Proficient in Microsoft Office and reservation systems preferred.
• High school diploma or equivalent preferred.
• Strong communication, time management, and customer service skills.

Responsibilities

• Ensure accuracy of hotel guest account information through general bookkeeping
• Handle customer complaints effectively
• Coordinate with housekeeping to prepare guest rooms
• Manage room bookings, answer inquiries, and provide information about available rooms and amenities
• Welcome, check-in, and check out guests, distribute keys, and record credit card information

Skills

Strong communication

Time management

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

Comfort Suites - Immediate Hiring for Hotel Guest Services Agent

Are you passionate about providing exceptional customer service and ensuring guests have a memorable stay?

Comfort Suites Mt. Juliet, a GOLD award-winning hotel and a franchisee of Choice Hotels International, is seeking a highly skilled Hotel Guest Services Agent to join our loving team. As a part of our family, you will play a crucial role in welcoming guests, managing their information, and ensuring their stay is delightful.

Responsibilities

• Ensure accuracy of hotel guest account information through general bookkeeping
• Handle customer complaints effectively
• Coordinate with housekeeping to prepare guest rooms
• Manage room bookings, answer inquiries, and provide information about available rooms and amenities
• Welcome, check-in, and check out guests, distribute keys, and record credit card information

Qualifications

• 1 year of experience in hospitality preferred
• Proficient in Microsoft Office and reservation systems preferred
• High school diploma or equivalent preferred
• Strong communication, time management, and customer service skills

Location: Comfort Suites Mt. Juliet 600 Red Ink Dr, Mt. Juliet, TN 37122, USA

If you are a motivated individual with a passion for delivering excellent guest experiences, join us at Comfort Suites Mt. Juliet and enjoy employee discounts, paid training, and the opportunity to enhance your hospitality skills.

Comfort Suites Mt. Juliet
Comfort Suites Mt. Juliet is a GOLD award-winning hotel and a franchisee of Choice Hotels International. The team here is a family and treats their guests as family as well. We strive for exceptional customer service and cleanliness, so each guest experience is the best possible.
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you,