Evening Front Desk & Guest Experience Agent

Comfort Suites; Mount Juliet (TN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

employee discounts

paid training

the opportunity to enhance your hospit

Job summary

Comfort Suites Mt. Juliet is seeking a friendly Hotel Guest Services Agent to welcome guests, check them in, manage reservations, and provide information about rooms and amenities.

You will coordinate with housekeeping, handle guest accounts, and respond to inquiries while delivering outstanding service. The role requires strong communication, reliability, and a professional appearance to uphold our high hospitality standards at the Mt. Juliet property.

Qualifications

• 1 year of experience in hospitality preferred.
• Proficient in Microsoft Office and reservation systems preferred.
• High school diploma or equivalent preferred.
• Strong communication, time management, and customer service skills.

Responsibilities

• Ensure accuracy of hotel guest account information through general bookkeeping
• Handle customer complaints effectively
• Coordinate with housekeeping to prepare guest rooms
• Manage room bookings, answer inquiries, and provide information about available rooms and amenities
• Welcome, check-in, and check out guests, distribute keys, and record credit card information

Skills

Hospitality experience

Communication skills

Time management

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

Comfort Suites Mt. Juliet is seeking a friendly Hotel Guest Services Agent to welcome guests, check them in, manage reservations, and provide information about rooms and amenities.

You will coordinate with housekeeping, handle guest accounts, and respond to inquiries while delivering outstanding service. The role requires strong communication, reliability, and a professional appearance to uphold our high hospitality standards at the Mt. Juliet property.