Weekend Front Desk Associate - Member Experience & Sales

YMCA of Central Stark County; Louisville (OH); On-site; USD 14,000 - 19,000; Part time

Job summary

YMCA of Central Stark County in Ohio seeks a friendly Member Services Representative to assist members, guests and program participants. You will deliver excellent service, respond to needs, promote memberships and YMCA programs, and help create a welcoming environment in a fast-paced setting.

The role emphasizes listening, empathy and problem solving, with the aim of boosting member engagement and connecting people to community resources.

Qualifications

• Welcoming and engaging with a diverse group of people.
• Excellent listening skills and ability to resolve issues.
• Ability to relate to diverse groups of people.
• Prior customer service, sales, or related experience.

Responsibilities

• Provides excellent service to members, guests and program participants.
• Handles and resolves member concerns.
• Promotes and sells YMCA memberships and programs.
• Builds relationships and helps connect community members to the YMCA.

Skills

Welcoming guests

Active listening

Empathy & problem solving

Customer service/ sales

Job description

YMCA of Central Stark County in Ohio seeks a friendly Member Services Representative to assist members, guests and program participants. You will deliver excellent service, respond to needs, promote memberships and YMCA programs, and help create a welcoming environment in a fast-paced setting.

The role emphasizes listening, empathy and problem solving, with the aim of boosting member engagement and connecting people to community resources.