Member Experience & Welcome Desk Associate

YMCA of Central Stark County; Uniontown (OH); On-site; USD 13,240 - 18,857; Part time

Job summary

YMCA of Central Stark County in Uniontown is hiring for a position focused on providing excellent service to members and guests. Responsibilities include promoting memberships, resolving concerns, and building relationships within the community. Applicants should have strong listening skills, empathy, and previous customer service experience. The position offers flexible daytime and evening shifts, requiring approximately 15-20 hours per week, including 2 weekend shifts per month, with a pay rate of $11.65/hour based on experience.

Qualifications

• Eagerness to welcome, connect, and engage with others.
• Strong listener with the ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.

Responsibilities

• Provide excellent service to members, guests, and program participants.
• Handle and resolve concerns.
• Promote and sell memberships and programs.
• Build relationships and connect community members to the YMCA.

Skills

Customer service orientation

Strong listening skills

Empathy

Problem-solving abilities

Ability to relate to diverse groups

Job description

YMCA of Central Stark County in Uniontown is hiring for a position focused on providing excellent service to members and guests. Responsibilities include promoting memberships, resolving concerns, and building relationships within the community. Applicants should have strong listening skills, empathy, and previous customer service experience. The position offers flexible daytime and evening shifts, requiring approximately 15-20 hours per week, including 2 weekend shifts per month, with a pay rate of $11.65/hour based on experience.