Member Experience Specialist

YMCA; North Royalton, Northern (OH, KY); Hybrid; USD 18,000 - 24,000; Full time

Job summary

YMCA in Ohio seeks a Member Service Representative to greet members and visitors, process enrollments, and manage payments. You will maintain front desk records, balance cash drawers, and ensure smooth daily operations in a friendly, member-focused environment.

Ideal candidates are 16+ years old, with strong customer service and phone etiquette, and comfortable multitasking in a busy, membership-driven setting.

Qualifications

• Customer service experience is required.
• Cash handling experience is preferred.
• Ability to organize and follow directions.
• Strong communication and phone etiquette.
• Computer and keyboarding skills expected.

Responsibilities

• Process payments and balance cash drawer according to procedures.
• Greet members and visitors per YMCA guidelines.
• Maintain front desk records for members, enrollments, and guests.
• Perform data entry and record maintenance for new members and renewals.

Skills

Customer service

Cash handling

Organization

Communication

Phone etiquette

Computer skills

Multitasking

Job description

YMCA in Ohio seeks a Member Service Representative to greet members and visitors, process enrollments, and manage payments. You will maintain front desk records, balance cash drawers, and ensure smooth daily operations in a friendly, member-focused environment.

Ideal candidates are 16+ years old, with strong customer service and phone etiquette, and comfortable multitasking in a busy, membership-driven setting.