Weekend Evening Patient Access Navigator

jeffersonhealth; New Jersey; On-site; USD 23,000 - 30,000; Full time

Job summary

Jefferson Health in Turnersville, NJ, is seeking a patient access representative to register patients for outpatient visits and the ED. You will verify demographics, collect insurance information, and ensure accuracy of records and referrals.

Role requires strong customer service and knowledge of EPIC/Cerner systems, with weekend evening shifts and adherence to compliance standards. High School diploma or GED required; ED experience preferred.

Qualifications

• High School Diploma or GED, Associate degree in healthcare or business administration preferred.
• Emergency Department: Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service.
• Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned
• Requests photo ID and insurance cards, scanning copies
• Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
• Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients' insurance coverage and benefits including patient's out of pocket liability. Ensures proper referral and authorizations are on file as needed.
• Completes all activities with adherence to departmental and institutional protocols
• Assures regulatory and compliance requirements are met
• Achieves individual and team performance metrics
• Communicates and collects out-of-pocket liability from patients at the time of service
• Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department)
• Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
• Knowledge of medical terminology and/or third-party insurance coverage including managed care plans
• Strong verbal and written communication and customer service skills
• Meticulous attention to detail

Skills

Customer service

Communication

Microsoft Office

Medical terminology

EPIC/Cerner familiarity

Education

High School Diploma or GED

Associates degree in healthcare or business administration (preferred)

Tools

EPIC

Cerner

Job description

Jefferson Health in Turnersville, NJ, is seeking a patient access representative to register patients for outpatient visits and the ED. You will verify demographics, collect insurance information, and ensure accuracy of records and referrals.

Role requires strong customer service and knowledge of EPIC/Cerner systems, with weekend evening shifts and adherence to compliance standards. High School diploma or GED required; ED experience preferred.