Evening Patient Access Specialist

Jefferson Health; Cherry Hill Township (NJ); On-site; USD 23,419 - 30,155; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental

Vision

Life insurance

AD&D insurance

Disability insurance

Flexible spending accounts

Retirement plans

Tuition assistance

Tuition discounts

Voluntary benefits

Job summary

Jefferson Health in Cherry Hill, New Jersey is seeking a Patient Access Representative to support outpatient registration and the Emergency Department. You will collect demographic and insurance information, verify eligibility, obtain photo IDs, and ensure referrals and authorizations are on file.

The role requires accuracy and adherence to regulatory protocols, with responsibilities including interviewing patients for MSPQ, communicating patient liabilities, and rotating through all patient

Qualifications

• High School Diploma or GED; associates preferred.
• 3+ years hospital/healthcare customer service experience.
• Prior Jefferson Seamless Access experience within 1 year acceptable.

Responsibilities

• Greet and assist patients and visitors in alignment with Jefferson's values.
• Gathers demographic information to identify existing medical records or assign new numbers.
• Requests photo ID and insurance cards; scans copies.
• Records complete demographic and insurance data; enters orders and confirms medical necessity for outpatient visits.
• Interviews patients to complete the MSPQ for Medicare patients.
• Uses Real Time Eligibility and payer sites to verify coverage and benefits; secures referrals and authorizations as needed.
• Ensures compliance with regulatory requirements and departmental protocols.
• Communicates and collects out-of-pocket liability at the time of service.
• Rotates through all Patient Access points including Outpatient Registration and ED.

Skills

Excellent customer service

Data gathering

Interpersonal communication

Regulatory compliance understanding

Education

High School Diploma or GED

Associates degree in healthcare or business administration preferred

Job description

Jefferson Health in Cherry Hill, New Jersey is seeking a Patient Access Representative to support outpatient registration and the Emergency Department. You will collect demographic and insurance information, verify eligibility, obtain photo IDs, and ensure referrals and authorizations are on file.

The role requires accuracy and adherence to regulatory protocols, with responsibilities including interviewing patients for MSPQ, communicating patient liabilities, and rotating through all patient