Weekend Evening Member Services Specialist — Free Membership

YMCA of Greater St. Petersburg; Saint Petersburg (FL); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Free individual YMCA membership for an

Discount for household members

Job summary

YMCA of Greater St. Petersburg is seeking a Member Services Associate for weekend evenings at the Speer YMCA. The role focuses on delivering excellent service to members and guests, promoting memberships and programs, and maintaining a welcoming lobby area.

Strong communication and data-entry skills are essential. Responsibilities include guest engagement, membership processing, and collaboration with the YMCA team. CPR/First Aid certification or within 30 days is required.

Qualifications

• Must be available to work the evening shift on weekends.
• Minimum 18 years of age; High School Diploma or GED.
• CPR/AED and First Aid certification or within 30 days of hire.
• 6 months to 1 year of customer service, sales or related experience preferred.
• Excellent organizational, communication, and problem solving skills.
• Ability to communicate clearly both in writing and orally and recall large amounts of information.
• Strong interpersonal skills; ability to work as a YMCA team member.
• Computer proficiency for data entry in membership databases, online scheduling, and billing systems.
• Ability to analyze membership records to activate memberships, assign categories, and reconcile billing issues.

Responsibilities

• Provides excellent service to members, guests, and program participants in person and over the phone.
• Greets and engages members and guests; promotes memberships and programs.
• Maintains lobby cleanliness and organization.
• Conducts interviews and tours for prospective members; promotes and sells memberships.
• Performs data entry, files, handles financial transactions, and processes enrollments and cancellations.
• Builds relationships with members and helps connect them with YMCA programs.
• Resolves membership concerns; informs supervisor of issues.
• Follows YMCA policies and promotes program values.
• Maintains awareness of programs, schedules, camps and events.
• Supports fundraising and budgeting procedures.

Skills

Customer service

Sales

Communication

Problem solving

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Online membership database

Online billing transactions

Job description

YMCA of Greater St. Petersburg is seeking a Member Services Associate for weekend evenings at the Speer YMCA. The role focuses on delivering excellent service to members and guests, promoting memberships and programs, and maintaining a welcoming lobby area.

Strong communication and data-entry skills are essential. Responsibilities include guest engagement, membership processing, and collaboration with the YMCA team. CPR/First Aid certification or within 30 days is required.