Member Services Associate (Weekend Evenings) at Speer YMCA

YMCA of Greater St. Petersburg; Saint Petersburg (FL); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Free individual YMCA membership for an

Discount for household members

Job summary

YMCA of Greater St. Petersburg is seeking a Member Services Associate for weekend evenings at the Speer YMCA. The role focuses on delivering excellent service to members and guests, promoting memberships and programs, and maintaining a welcoming lobby area.

Strong communication and data-entry skills are essential. Responsibilities include guest engagement, membership processing, and collaboration with the YMCA team. CPR/First Aid certification or within 30 days is required.

Qualifications

• Must be available to work the evening shift on weekends.
• Minimum 18 years of age; High School Diploma or GED.
• CPR/AED and First Aid certification or within 30 days of hire.
• 6 months to 1 year of customer service, sales or related experience preferred.
• Excellent organizational, communication, and problem solving skills.
• Ability to communicate clearly both in writing and orally and recall large amounts of information.
• Strong interpersonal skills; ability to work as a YMCA team member.
• Computer proficiency for data entry in membership databases, online scheduling, and billing systems.
• Ability to analyze membership records to activate memberships, assign categories, and reconcile billing issues.

Responsibilities

• Provides excellent service to members, guests, and program participants in person and over the phone.
• Greets and engages members and guests; promotes memberships and programs.
• Maintains lobby cleanliness and organization.
• Conducts interviews and tours for prospective members; promotes and sells memberships.
• Performs data entry, files, handles financial transactions, and processes enrollments and cancellations.
• Builds relationships with members and helps connect them with YMCA programs.
• Resolves membership concerns; informs supervisor of issues.
• Follows YMCA policies and promotes program values.
• Maintains awareness of programs, schedules, camps and events.
• Supports fundraising and budgeting procedures.

Skills

Customer service

Sales

Communication

Problem solving

Data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Online membership database

Online billing transactions

Job description

Job Title:

Member Services Associate (Weekend Evenings) at Speer YMCA

Description:

The Membership Services Associate delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Exhibits active listening skills during all personal and telephone contacts.

Duties:

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Greets and engages members and guests, connecting with people of diverse backgrounds.
• Keeps all courtesy areas clean and organized, and assists members with special requests.
• Conducts interviews and tours responsive to the needs of prospective members; promotes and sells memberships.
• Performs data entry, files, accurately handles financial transactions, and processes various enrollments, cancellations, and other membership changes.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Maintains awareness of programs, schedules, camps and special events.
• Supports fundraising.
• Follows budgeting policies and procedures, and reports all financial irregularities immediately.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Understand and promote all YMCA programs values.

Requirements:

• Must be available to work the evening shift on the weekends.
• Minimum 18 years of age
• Must have High School Diploma or GED
• CPR/AED, and First Aid certification or within 30 days of hire
• 6 months to 1 year of customer service, sales or related experience preferred
• Must possess excellent organizational, communication, and problem solving skills
• Ability to comprehend and recall large amounts of detailed information as well as clearly and effectively communicating with others both in writing and orally
• Personal interaction skills also include the ability to work effectively as a Y team member
• Must have computer proficiency to accurately input and process data for paperless filing systems, data entry in online membership database systems, computerized member check-in, online billing transactions, online scheduling, online background checks, and online plan eligibility checks
• Ability to analyze membership records to properly process membership activation, assign appropriate membership categories, pricing levels, applicable discounts, and reconcile billing issues
• Other office skills required include Microsoft Office (primarily for word processing), emailing, online work scheduling, recordkeeping, filing, copying, faxing, cashiering, and phone reception.
• Ability to pass a 10-panel drug screen
• Clearance of a Level 2 background check via fingerprinting*

Pay & Perks:

$15.50/hour. Part-time schedule for evenings and/or weekends. Free individual YMCA membership for employee and discount for household family members.

Location:

Speer YMCA 495 62nd Ave N St. Petersburg, FL 33702

*Level 2 background clearance through DCF (Florida) required. Check out this link for more information: https://info.flclearinghouse.com