Weekend/Evening Member Services Rep - Front Desk Bilingual

Planet Fitness; Sandy (UT); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for weekend and evening shifts in Sandy, UT. You will deliver exceptional customer service to members, guests and prospective members in a friendly, judgment-free environment.

The role emphasizes front desk duties, membership sign-ups, POS transactions and accurate updates to member records. Bilingual English/Spanish is encouraged and CPR/AED certification may be required.

Qualifications

• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers.
• Prior Customer Service experience preferred.
• Must be 18 years of age or older.
• CPR/AED Certification to be obtained within required time frames.

Responsibilities

• Greet members and guests providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members in, sign up new members, log amenities and communicate updates.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases on the POS system.
• Assist with membership cards, address changes and billing questions.

Skills

Customer service

Punctuality

Reliability

Bilingual English/Spanish encouraged

Education

High School diploma/GED

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for weekend and evening shifts in Sandy, UT. You will deliver exceptional customer service to members, guests and prospective members in a friendly, judgment-free environment.

The role emphasizes front desk duties, membership sign-ups, POS transactions and accurate updates to member records. Bilingual English/Spanish is encouraged and CPR/AED certification may be required.