Weekend Customer Service Specialist - Driver-Client Liaison

BioTouch; West Haven, Northern (CT, KY); Hybrid; USD 30,000 - 33,000; Full time

Job summary

BioTouch is seeking a Customer Service Representative in West Haven, CT. This role handles all incoming calls, acts as the primary link between drivers and clients, and supports a fast-paced team with accurate data entry and proficient MS Office use.

The position emphasizes strong communication, teamwork, and a commitment to customer satisfaction, with a weekend schedule and hourly pay. Candidates should thrive in a collaborative environment and manage multiple tasks efficiently.

Qualifications

• Excellent verbal and written communication.
• Able to multitask and work in a fast-paced environment.
• Proficient with Microsoft Office applications.
• Data entry experience is a plus.

Responsibilities

• Answer all incoming calls to ensure customer satisfaction.
• Serve as primary communicator between drivers and clients.
• Maintain accurate records through diligent data entry.
• Collaborate with team to meet service goals.

Skills

Customer service

Communication

Data entry

Teamwork

MS Office

Tools

Microsoft Office

Job description

BioTouch is seeking a Customer Service Representative in West Haven, CT. This role handles all incoming calls, acts as the primary link between drivers and clients, and supports a fast-paced team with accurate data entry and proficient MS Office use.

The position emphasizes strong communication, teamwork, and a commitment to customer satisfaction, with a weekend schedule and hourly pay. Candidates should thrive in a collaborative environment and manage multiple tasks efficiently.