On-Site Customer Service Specialist — Impact Lives

GT Independence, LLC; Southington (CT); On-site; USD 36,000 - 42,000; Full time

Job summary

GT Independence, LLC in Southington, CT is hiring a Customer Service Representative to join our on-site operations team. You will support external and internal stakeholders by phone, enter information into databases, and prepare documents for signing via DocuSign or email.

A High School Diploma or GED is required. Working here means being part of a mission-driven company that values trust, autonomy, and growing together, with a supportive team and opportunities for professional development.

Qualifications

• High School Diploma or GED required.
• Strong customer service skills and phone manners.
• Proficiency in Microsoft Office and data entry.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders.
• Enter information into databases and maintain call logs.
• Prepare and send documents via DocuSign or email.
• Ensure proper naming and saving of documents in the system.
• Assist customers in returning documents and managing DocuSign accounts.
• Ensure compliance standards are met for audits and timesheet checks.
• Review time tracking and payroll checklists for assigned agencies.
• Collaborate with team to reduce errors and resolve issues.

Skills

Microsoft Office suite

Customer Service

Basic math skills

Education

High School Diploma or GED

Job description

GT Independence, LLC in Southington, CT is hiring a Customer Service Representative to join our on-site operations team. You will support external and internal stakeholders by phone, enter information into databases, and prepare documents for signing via DocuSign or email.

A High School Diploma or GED is required. Working here means being part of a mission-driven company that values trust, autonomy, and growing together, with a supportive team and opportunities for professional development.