Customer Service Representative Job – West Haven, CT

BioTouch; West Haven, Northern (CT, KY); Hybrid; USD 30,000 - 33,000; Full time

Job summary

BioTouch is seeking a Customer Service Representative in West Haven, CT. This role handles all incoming calls, acts as the primary link between drivers and clients, and supports a fast-paced team with accurate data entry and proficient MS Office use.

The position emphasizes strong communication, teamwork, and a commitment to customer satisfaction, with a weekend schedule and hourly pay. Candidates should thrive in a collaborative environment and manage multiple tasks efficiently.

Qualifications

• Excellent verbal and written communication.
• Able to multitask and work in a fast-paced environment.
• Proficient with Microsoft Office applications.
• Data entry experience is a plus.

Responsibilities

• Answer all incoming calls to ensure customer satisfaction.
• Serve as primary communicator between drivers and clients.
• Maintain accurate records through diligent data entry.
• Collaborate with team to meet service goals.

Skills

Customer service

Communication

Data entry

Teamwork

MS Office

Tools

Microsoft Office

Job description

The Customer Service Representative will handle all incoming calls to ensure customer satisfaction is achieved. This position serves as the primary communicator between drivers and clients of our organization. A sense of commitment to customer satisfaction and the ability to work well in a team environment are ideal for this position. Superior communication skills and a positive, friendly attitude are critical to success in this role. The candidate must be comfortable with multi-tasking in a fast-paced environment. This role requires heavy data entry, and knowledge of Microsoft Office products.

Hourly Pay Rate: $22.84
Schedule: Weekend Shift, Friday through Monday, 7:00 AM to 5:30 PM, includes one 30 minute unpaid meal break