Weekend Customer Service Representative

The Meridian Company; East Lansing (MI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Commission opportunities

Full benefits package

Paid training

Career growth opportunities

Job summary

The Meridian Company in East Lansing, MI is hiring a Call Center Representative for weekend coverage. This full-time role handles inbound calls, schedules appointments, and resolves customer inquiries while delivering exceptional service to our home services client base.

We offer competitive hourly pay of $21-$24, plus commission and bonus opportunities, paid training, and a supportive team environment. Join us to grow with a company that values reliability, teamwork, and outstanding customer

Qualifications

• 2+ years of customer service experience, preferably in a call center.
• Experience with ServiceTitan or home services CRM is a plus.
• Strong computer skills including email and CRM apps.
• Excellent listening and communication abilities; reliable attendance.

Responsibilities

• Answer inbound calls and assist customers with scheduling and inquiries.
• Provide outstanding service and help customers find solutions.
• Maintain accurate records and use CRM tools to track interactions.
• Support weekend coverage as part of a full-time schedule.

Skills

Customer service

Call center experience

Communication skills

Time management

Teamwork

Problem solving

CRM applications

Microsoft Office

Tools

ServiceTitan

CRM

Email

Microsoft Office

Job description

Overview

Call Center Representative (Weekend Coverage Required)

Full-Time | $21 - $24/hour + Commission & Bonus Opportunities

Are you looking for an opportunity with a growing company that values customer service, teamwork, and career development? The Meridian Company is seeking a motivated and customer-focused Call Center Representative to join our team.

This is a full-time position that requires availability on Saturday, Sunday, and Monday. We're looking for someone who enjoys helping customers, solving problems, and creating exceptional service experiences while supporting our growing operation.

Schedule Options

Candidates must be available to work Saturday, Sunday, and Monday. Available schedule options include:

• Friday - Monday (4 x 10-hour shifts)
• Thursday - Monday
• Friday - Tuesday
• Saturday - Wednesday

Typical shift hours are:

• 8:00 AM - 4:30 PM (8-hour shifts)
• 7:00 AM - 5:30 PM (10-hour shifts)

What You'll Do

As a Call Center Representative, you'll play a key role in supporting both existing and prospective customers. You'll answer inbound calls, assist with scheduling and customer inquiries, provide outstanding service, and help customers find the solutions they need. Your ability to communicate effectively and deliver an exceptional customer experience will directly contribute to our continued success.

What You Bring to the Team

• 2+ years of customer service experience (call center experience preferred)
• Experience with ServiceTitan or the home services industry is a plus, but not required
• Strong computer skills, including Microsoft Office, email, and CRM applications
• Excellent listening skills and a customer-first mindset
• Strong verbal and written communication skills
• Ability to build rapport and establish positive customer relationships
• Strong time management and organizational skills
• Detail-oriented with excellent problem-solving abilities
• Reliable attendance and the ability to work independently and as part of a team

Why You'll Love Working at The Meridian Company

At The Meridian Company, we believe great customer service starts with great people. We provide a supportive and collaborative work environment where team members are encouraged to learn, grow, and succeed. You'll join a team that values your contributions, invests in your development, and provides opportunities for long-term career growth.

What We Offer

• Competitive pay of $21 - $24 per hour
• Commission opportunities
• Full benefits package
• Performance-based bonus opportunities
• Paid training
• Supportive team environment
• Ongoing training and development
• Career growth opportunities within a growing organization

At The Meridian Company, you're more than just an employee, you're an important part of our team. If you're ready to make an impact and provide exceptional customer service, we'd love to hear from you.

The Meridian Company is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or any other protected characteristic under applicable law.