Call Center - Customer Service Representative

Cregger Plumbing Heating & Cooling; Ferndale (MI); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Competitive pay

Commission opportunities

Full Benefits

Performance-based bonuses

Paid training

Supportive team environment

Ongoing training and development

Career growth opportunities

Job summary

Cregger Plumbing Heating & Cooling is seeking a Call Center Representative to handle inbound calls, assist with scheduling, and answer customer inquiries. You will deliver outstanding service, solve problems, and build rapport with customers while supporting a weekend-friendly schedule.

Ideal candidates bring 2+ years in customer service, familiarity with CRM tools, and strong communication skills. This part-time role offers a collaborative team environment and growth opportunities within a

Qualifications

• 2+ years of customer service experience; call center experience preferred.
• Experience with ServiceTitan or home services is a plus.
• Strong computer skills, including Microsoft Office, email, and CRM applications.
• Excellent listening skills and a customer-first mindset.
• Strong verbal and written communication skills.
• Ability to build rapport and establish positive customer relationships.
• Strong time management and organizational skills.
• Detail-oriented with excellent problem-solving abilities.
• Reliable attendance and the ability to work independently and as part of a team.

Responsibilities

• Answer inbound calls and assist with scheduling and customer inquiries.
• Provide outstanding service and help customers find solutions.
• Contribute to a positive customer experience and support team success.

Skills

Customer service

CRM systems

Active listening

Verbal communication

Written communication

Rapport building

Time management

Detail oriented

Attendance reliability

Team player

Tools

CRM software

Microsoft Office

Email

Job description

Call Center - Call Center Representative

Sun-Wed | $21 - $24/hour + Commission & Bonus Opportunities

Are you looking for a part-time opportunity with a growing company that values customer service and teamwork? Cregger is seeking a motivated and customer-focused Call Center Representative to join our team. This position is ideal for someone who enjoys helping customers, solving problems, and creating positive experiences while working a consistent weekend schedule.

What You'll Do

As a Call Center Representative, you'll play a key role in supporting both existing and prospective customers. You'll answer inbound calls, assist with scheduling and customer inquiries, provide outstanding service, and help customers find the solutions they need. Your ability to communicate effectively and deliver an exceptional customer experience will directly contribute to our continued success.

What You Bring to the Team

• 2+ years of customer service experience (call center experience preferred)
• Experience with ServiceTitan or the home services industry is a plus, but not required
• Strong computer skills, including Microsoft Office, email, and CRM applications
• Excellent listening skills and a customer-first mindset
• Strong verbal and written communication skills
• Ability to build rapport and establish positive customer relationships
• Strong time management and organizational skills
• Detail-oriented with excellent problem-solving abilities
• Reliable attendance and the ability to work independently and as part of a team

Why You'll Love Working at Cregger

At Cregger, we believe great customer service starts with great people. We provide a supportive and collaborative work environment where team members are encouraged to learn, grow, and succeed. Whether you're looking to build your customer service career or earn extra income with a part-time weekend role, you'll find a team that values your contributions and invests in your success.

What We Offer

• Competitive pay of $21 - $24 per hour
• Commission opportunities
• Full Benefits
• Performance-based bonus opportunities
• Paid training
• Supportive team environment
• Ongoing training and development
• Career growth opportunities within a growing organization

At Cregger, you're more than just an employee, you're an important part of our team. If you're ready to make an impact and provide exceptional customer service, we'd love to hear from you.

We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or any other protected characteristic under applicable law.

Posted Min Pay Rate

USD $21.00/Yr.

Posted Max Pay Rate

USD $24.00/Yr.