Weekend Customer Experience Tech Specialist (Remote)

DR Power LLP; City of Pewaukee (WI); Teletrabalho; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

Generac Power Systems, Inc. in Pewaukee, WI is seeking a Weekend Customer Experience Technical Representative to deliver exceptional support by phone, email, text or chat.

You will document interactions in real time and use product knowledge to guide answers and issue resolutions. The role is remote but must sit within driving distance of Pewaukee, WI, with a Friday–Monday 10-hour shift and Monday–Friday training.

Qualificações

• 1 year experience in a customer service role or technical troubleshooting
• Preference for contact center troubleshooting experience

Responsabilidades

• Pass product and process testing after training
• Document all customer interactions in real time
• Interact with customers via email, phone, text or chat
• Maintain contact center metrics (satisfaction, productivity, adherence)
• Resolve customer inquiries and issues (technical and non-technical)
• Assist customers with installation and issue resolution
• Troubleshoot issues and provide accurate information
• Research answers using product materials and tools; stay current on products/promotions
• Maintain product knowledge through training and education
• Escalate complex inquiries to specialized teams
• Manage Outlook inbox, calendar, and tasks
• Other duties as assigned
• Work overtime to meet needs
• Data entry

Conhecimentos

Customer service

Technical troubleshooting

Contact center

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Generac Power Systems, Inc. in Pewaukee, WI is seeking a Weekend Customer Experience Technical Representative to deliver exceptional support by phone, email, text or chat.

You will document interactions in real time and use product knowledge to guide answers and issue resolutions. The role is remote but must sit within driving distance of Pewaukee, WI, with a Friday–Monday 10-hour shift and Monday–Friday training.