Remote Customer Experience Tech Rep (Wisconsin Training)

Generac Power Systems; Jefferson (WI); Remote; USD 42,000 - 54,000; Full time

Job summary

Generac Power Systems is seeking a Customer Experience Technical Representative to deliver the company’s Customer First promise from a remote Wisconsin-based position. The role requires understanding of technical product information to provide informed decisions and recommendations.

You will handle customer inquiries via email, phone, text or chat, document interactions in real time, assist with installation and troubleshooting, and maintain center metrics while collaborating with specialized

Qualifications

• High School Diploma or GED required.
• 1 year experience in customer service or technical troubleshooting.

Responsibilities

• Pass product and process testing after training.
• Receives and documents all customer interactions in real time.
• Corresponds to customer interactions via email, phone, text or chat.
• Maintains contact center metrics including customer satisfaction, productivity and adherence.
• Resolves customer technical and non-technical inquiries and issues.
• Assists customers with installation and issue resolution in the moment.
• Escalates more complex inquiries to specialized teams.

Skills

Customer service

Technical troubleshooting

Verbal communication

Written communication

Multitasking

Education

High School Diploma or GED

Tools

CRM software

Job description

Generac Power Systems is seeking a Customer Experience Technical Representative to deliver the company’s Customer First promise from a remote Wisconsin-based position. The role requires understanding of technical product information to provide informed decisions and recommendations.

You will handle customer inquiries via email, phone, text or chat, document interactions in real time, assist with installation and troubleshooting, and maintain center metrics while collaborating with specialized