Power Generation Tech Service Specialist (On-Site in WI)

Generac Power Systems Inc.; Waukesha (WI); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Generac Power Systems Inc. in Waukesha, WI, is seeking a Power Generation Technical Service Representative to provide technical assistance and warranty authorization for our dealer network. You will document issues clearly and use remote diagnostic tools to support technicians.

This on-site role requires an associate degree or equivalent tech experience, strong communication, and the ability to handle high-stress situations. Occasional travel may be required.

Qualifikationen

• Associates degree or equivalent experience in relevant technical field.
• Bachelor’s Degree preferred.
• Bilingual Spanish is a plus.

Aufgaben

• Answer inbound calls and respond to emails from Dealer Technicians.
• Provide accurate, timely notes during calls.
• Assist Dealer Technicians with remote diagnostic tools.
• Follow established diagnostic techniques to troubleshoot installed systems.
• Gather and prepare documentation regarding product failure and improvement.
• Instruct new dealer technicians how to navigate warranty systems and submit claims electronically.

Kenntnisse

Customer service

Verbal communication

Written communication

Active listening

Troubleshooting

Technical concepts

Ausbildung

Associates degree or equivalent experience in relevant technical field

Bachelor’s Degree

Tools

Microsoft Office Suite

Jobbeschreibung

Generac Power Systems Inc. in Waukesha, WI, is seeking a Power Generation Technical Service Representative to provide technical assistance and warranty authorization for our dealer network. You will document issues clearly and use remote diagnostic tools to support technicians.

This on-site role requires an associate degree or equivalent tech experience, strong communication, and the ability to handle high-stress situations. Occasional travel may be required.