Power Generation Technical Support Pro — On-Site WI

Generac Power Systems, Inc.; Waukesha (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Generac Power Systems, Inc. in Wisconsin seeks a Power Generation Technical Service Representative to provide technical assistance and authorize warranty repairs for our dealer network. Under supervision, you will assist customers, document requests, and set groundwork for escalations.

The role is not remote and requires on-site work at our Waukesha Headquarters, with occasional travel. An associate degree or relevant technical experience, strong communication, and troubleshooting skills are

Qualifications

• Associates degree or equivalent experience in a technical field.
• Strong customer service and communication skills.
• Ability to listen and convey technical information clearly.
• Familiarity with remote diagnostic tools and Microsoft Office.

Responsibilities

• Answer inbound calls and emails from Dealer Technicians and provide standard answers over the phone.
• Provide accurate, timely notes during calls and troubleshoot using diagnostic techniques.
• Assist Dealer Technicians with remote diagnostic tools and documentation for product failures.
• Instruct new dealer technicians how to navigate warranty systems and submit claims electronically.

Skills

Mechanical basics

Electrical theory

Customer service

Verbal communication

Active listening

Troubleshooting

MS Office

Education

Associate degree

Job description

Generac Power Systems, Inc. in Wisconsin seeks a Power Generation Technical Service Representative to provide technical assistance and authorize warranty repairs for our dealer network. Under supervision, you will assist customers, document requests, and set groundwork for escalations.

The role is not remote and requires on-site work at our Waukesha Headquarters, with occasional travel. An associate degree or relevant technical experience, strong communication, and troubleshooting skills are