Onsite Technical Customer Experience Specialist

Generac Power Systems, Inc.; Jefferson (WI); On-site; USD 40,000 - 48,000; Full time

Job summary

Generac Power Systems, Inc. is seeking a Customer Experience Technical Representative to deliver top-tier customer care. The role requires understanding technical product information to provide informed decisions and recommendations, answering questions, and ensuring final resolution.

The position supports a Friday to Tuesday schedule with 8-hour shifts starting between 7:00am and 10:00am CT, onsite in Jefferson, WI. Prior customer service or technical troubleshooting experience is valued.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or technical troubleshooting experience preferred.
• Strong communication and problem solving skills.

Responsibilities

• Handle customer interactions via multiple channels (phone, email, chat).
• Provide accurate information and assist with technical and non-technical inquiries.
• Document all interactions and maintain product knowledge.
• Escalate complex issues to specialized teams as needed.
• Maintain performance metrics and strive for high customer satisfaction.

Skills

Technical Aptitude

Results Oriented

Empathy

Communication

Analytical Thinking

Independent Initiative

Coachable

De-escalation

Accountability

Education

High School Diploma or GED

Job description

Generac Power Systems, Inc. is seeking a Customer Experience Technical Representative to deliver top-tier customer care. The role requires understanding technical product information to provide informed decisions and recommendations, answering questions, and ensuring final resolution.

The position supports a Friday to Tuesday schedule with 8-hour shifts starting between 7:00am and 10:00am CT, onsite in Jefferson, WI. Prior customer service or technical troubleshooting experience is valued.