Customer Experience Specialist – Morning Shift

Generac Power Systems; Sussex (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bilingual Spanish is a perk

Job summary

Generac Power Systems is seeking a Customer Service Representative in the United States to be the primary contact for customers. You will handle inquiries across phone, email, text, and chat, document interactions, and ensure timely resolution in line with our Customer First promise.

The role emphasizes empathy, problem solving, and de-escalation, with a 6:00am–3:00pm schedule and collaboration across departments to support customer satisfaction and business goals.

Qualifications

• 1 year experience in a customer service role.
• High School Diploma or GED.
• Strong verbal and written communication skills.
• Ability to de-escalate and resolve issues.
• Willingness to work overtime as needed.

Responsibilities

• Deliver excellent customer care and resolve inquiries.
• Receives and documents all customer interactions in real time.
• Corresponds via email, phone, text or chat.
• Maintain contact center metrics including CSAT and productivity.
• Escalates complex inquiries to specialized teams.
• Maintain Outlook inbox, calendar, and tasks regularly.

Skills

Customer service

De-escalation

Communication

Analytical thinking

Empathy

Initiative

Coachable

Policy adherence

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Outlook

Teams

Job description

Generac Power Systems is seeking a Customer Service Representative in the United States to be the primary contact for customers. You will handle inquiries across phone, email, text, and chat, document interactions, and ensure timely resolution in line with our Customer First promise.

The role emphasizes empathy, problem solving, and de-escalation, with a 6:00am–3:00pm schedule and collaboration across departments to support customer satisfaction and business goals.