Weekend Remote Customer Tech Specialist (Wisconsin)

Generac Power Systems, Inc.

City of Pewaukee (WI)

Hybrid

USD 42,000 - 54,000

Full time

24 hours ago

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Job summary

Generac Power Systems, Inc. is seeking a Customer Experience Technical Representative for a weekend shift. The role is remote but requires siting in Wisconsin for 4-6 weeks of on-site training, with shifts Thursday through Monday.

Responsibilities include handling customer inquiries via multiple channels and maintaining center metrics. You'll work to resolve technical and non-technical issues, assist with installations and troubleshooting, and escalate complex cases to specialized teams as

Qualifications

High school diploma or GED required.
At least 1 year in customer service or technical troubleshooting.
Excellent verbal and written communication skills.
Occasional travel may be required.

Responsibilities

Pass product and process testing following training.
Receives and documents all customer interactions in real time.
Corresponds to customer interactions via email, phone, text or chat.
Maintains contact center metrics including customer satisfaction, productivity and adherence.
Responds to and resolves customer inquiries and issues.
Assists customers with installation and issue resolution in the moment.
Assists customers with troubleshooting issues and offers accurate information in the moment.
Escalates more complex inquiries to specialized teams.
Maintain Outlook email inbox, calendar, and tasks regularly.