Weekend Call Center Pro: Customer Support with Bonuses

Cregger Plumbing Heating & Cooling; Ferndale (MI); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Competitive pay

Commission opportunities

Full Benefits

Performance-based bonuses

Paid training

Supportive team environment

Ongoing training and development

Career growth opportunities

Job summary

Cregger Plumbing Heating & Cooling is seeking a Call Center Representative to handle inbound calls, assist with scheduling, and answer customer inquiries. You will deliver outstanding service, solve problems, and build rapport with customers while supporting a weekend-friendly schedule.

Ideal candidates bring 2+ years in customer service, familiarity with CRM tools, and strong communication skills. This part-time role offers a collaborative team environment and growth opportunities within a

Qualifications

• 2+ years of customer service experience; call center experience preferred.
• Experience with ServiceTitan or home services is a plus.
• Strong computer skills, including Microsoft Office, email, and CRM applications.
• Excellent listening skills and a customer-first mindset.
• Strong verbal and written communication skills.
• Ability to build rapport and establish positive customer relationships.
• Strong time management and organizational skills.
• Detail-oriented with excellent problem-solving abilities.
• Reliable attendance and the ability to work independently and as part of a team.

Responsibilities

• Answer inbound calls and assist with scheduling and customer inquiries.
• Provide outstanding service and help customers find solutions.
• Contribute to a positive customer experience and support team success.

Skills

Customer service

CRM systems

Active listening

Verbal communication

Written communication

Rapport building

Time management

Detail oriented

Attendance reliability

Team player

Tools

CRM software

Microsoft Office

Email

Job description

Cregger Plumbing Heating & Cooling is seeking a Call Center Representative to handle inbound calls, assist with scheduling, and answer customer inquiries. You will deliver outstanding service, solve problems, and build rapport with customers while supporting a weekend-friendly schedule.

Ideal candidates bring 2+ years in customer service, familiarity with CRM tools, and strong communication skills. This part-time role offers a collaborative team environment and growth opportunities within a