Weekend Call Center Specialist | Commission & Benefits

Cregger Plumbing; Ferndale (MI); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Competitive pay

Commission opportunities

Full benefits

Performance-based bonus opportunities

Paid training

Team environment

Job summary

Cregger Plumbing in Ferndale, MI is seeking a Call Center Representative for a part-time weekend schedule. You’ll answer inbound calls, help with scheduling, and provide outstanding service to customers.

Two or more years of customer service experience, comfortable with CRM tools and Microsoft Office, and strong communication skills are required. Competitive pay, commission opportunities, and full benefits are offered.

Qualifications

• 2+ years of customer service experience, preferably in a call center.
• Experience with ServiceTitan or the home services industry is a plus but not required.
• Strong computer skills, including Microsoft Office, email, and CRM applications.
• Excellent listening, verbal, and written communication skills.
• Ability to build rapport and work independently or in a team.

Responsibilities

• Answer inbound calls and assist customers with scheduling and inquiries.
• Provide outstanding service and help customers find solutions.
• Communicate effectively to deliver a positive customer experience.

Skills

Customer service

Call center

Communication

Time management

Problem solving

Teamwork

CRM applications

Microsoft Office

Tools

ServiceTitan

Job description

Cregger Plumbing in Ferndale, MI is seeking a Call Center Representative for a part-time weekend schedule. You’ll answer inbound calls, help with scheduling, and provide outstanding service to customers.

Two or more years of customer service experience, comfortable with CRM tools and Microsoft Office, and strong communication skills are required. Competitive pay, commission opportunities, and full benefits are offered.