Customer Service Representative

Ricky Heath Plumbing, Heating & Cooling; Macon (GA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Competitive pay and special bonuses

Growth opportunities

Ongoing training

Paid time off

Employee appreciation

Job summary

A local plumbing service provider in Macon is seeking a Customer Service representative to deliver exceptional service and manage customer interactions. This role involves responding to customer calls, scheduling appointments, and maintaining database accuracy. Candidates should have a High School Diploma or GED and good communication skills. Flexibility in working hours is essential, as the position requires availability from Monday to Saturday, including potential nights or weekends. Competitive pay up to $20/hr is offered.

Qualifications

• High School Diploma or GED required.
• Prior call center experience preferred.
• Exceptional interpersonal and communication skills.
• Basic computer skills required.
• Able to pass a background check.

Responsibilities

• Respond to incoming customer calls with courtesy.
• Engage in outbound calling for appointments.
• Follow Customer Care “Call Script” for responses.
• Maintain accurate information in the customer database.
• Work with Dispatch to schedule service calls.

Skills

Customer service excellence

Problem resolution

Effective communication

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Hard Work Deserves A Generous Reward. Get Rewarded.

At Ricky Heath Plumbing Heating & Cooling, we are more than just a plumbing company; we are a family. Our mission is to provide exceptional plumbing services in Macon and the surrounding areas while nurturing a culture that values our employees, cherishes our clients, and uplifts our community. Join that mission, and you will enjoy:

• A Smaller, More Flexible & Nimble Company
• Competitive Pay & Special Bonuses - Earn up to $20/hr
• Growth Opportunities
• Ongoing Training To Learn Valuable Skills
• Paid Time Off
• Employee Appreciation

The position of Customer Service is to provide exceptional customer service reflective of Ricky Heath's values by ensuring that the first interaction with the customer exceeds their expectations in terms of service quality and to provide options for service appointments and meet performance metrics required by the company.

Responsibilities:

• Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
• Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
• Follow Customer Care “Call Script” for quality and efficient responses to customers.
• Maintain required daily call counts to meet daily, weekly and monthly quotas.
• Maintain complete, accurate and updated information in the customer database.
• Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
• Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.

Requirements:

• High School Diploma or GED Required
• Prior call center experience preferred.
• Must be available to work Monday- Saturday from 7AM-7PM rotating days and shift.
• Basic computer skills including Word, Excel, and any other software used by the company.
• Exceptional interpersonal and communication skills both written and verbal.
• Geographical knowledge of service area and/or map reading skills.
• Ability to work extended hours, nights or weekends.
• Competitive individual contributor who also loves to win as a team
• Able to pass a background check, MVR and a drug test

We are an equal opportunity employer.