Client Care Specialist - Flexible Schedule & Growth

Benjamin Franklin Plumbing, LLC; Kendall Township (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Flexible schedule

Job summary

Benjamin Franklin Plumbing, LLC is seeking a Call Center Representative to handle incoming client calls and assist with supervision and dispatching of service appointments. You will report to the Call Center Manager and play a key role in delivering prompt, professional service.

The ideal candidate has strong verbal and telephone communication skills, solid computer skills, and prior customer service experience. Competitive pay and flexible scheduling are offered to support work-life balance.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience and phone sales preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Skills

Verbal communication

Telephone communication

Customer service

Computer skills

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Benjamin Franklin Plumbing, LLC is seeking a Call Center Representative to handle incoming client calls and assist with supervision and dispatching of service appointments. You will report to the Call Center Manager and play a key role in delivering prompt, professional service.

The ideal candidate has strong verbal and telephone communication skills, solid computer skills, and prior customer service experience. Competitive pay and flexible scheduling are offered to support work-life balance.