Call Center Representative

Red Lilly Plumbing Inc; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Training & development

Career growth opportunities

Job summary

Red Lilly Plumbing Inc is seeking a friendly Call Center Representative in Los Angeles to handle inbound and outbound calls, identify customer needs, and provide helpful solutions for a great service experience.

The ideal candidate is friendly, computer savvy, and able to remain calm under pressure while using scripts, CRM tools, and effective listening to upsell when appropriate.

Qualifications

• High school diploma or GED.
• Experience as a Call Center Representative for Plumbing and/or HVAC.
• Excellent phone and verbal communication skills.
• Ability to work well under pressure and stay organized.
• Familiarity with CRM programs.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Upsell products and services when appropriate.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Phone communication

Verbal communication

Active listening

CRM familiarity

Time management

Education

High school diploma or GED

Tools

CRM software

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative for Plumbing and/or HVAC
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively