Weekend Bilingual Intake Coordinator

Alpaca Health; New York (NY); On-site; USD 25,000 - 36,000; Part time

Job summary

Alpaca Health is hiring a bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care. You will own all intake activity over the weekend, a time when families are typically most available to start their ABA journey.

You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success.

Qualifications

• Bilingual in Spanish and English required.
• Empathetic, highly organized and able to move families forward with clarity.
• Strong communication and problem-solving under insurance complexity.

Responsibilities

• Own the intake journey from first contact to start of care.
• Navigate insurance requirements and help families understand coverage and costs.
• Be the trusted main point of contact for families with clear, compassionate communications.
• Coordinate with internal teams to move cases forward and ensure smooth handoffs.
• Assess readiness and alignment with Alpaca’s model to ensure successful starts.
• Maintain accurate intake records and identify process improvements.

Job description

Alpaca Health is hiring a bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care. You will own all intake activity over the weekend, a time when families are typically most available to start their ABA journey.

You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success.