Bilingual Intake Coordinator – Spanish/English, Care Access

Alpaca Health; New York (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Alpaca Health is hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care. You will own the intake journey, navigate insurance complexity, and ensure every family is set up for success with empathy and precision.

You will work cross-functionally with billing, ops, and partnerships to move cases forward, set expectations, and build trust while maintaining urgency.

Qualifications

• Empathy and ability to handle sensitive topics.
• Clear and confident written or spoken communication.
• Highly organized with strong follow-through.
• Ability to navigate ambiguity in real time.
• Fluent in both Spanish and English.

Responsibilities

• Own the intake journey from initial inquiry through start of care.
• Follow up via phone, text, and email to maintain momentum.
• Verify information and documents on time.
• Navigate insurance requirements and referrals.
• Coordinate with billing and operations to resolve issues.
• Explain costs and coverage to families clearly.
• Coordinate across internal teams to move cases forward.
• Flag blockers and ensure clean handoffs.

Skills

Empathy

Communication

Organization

Problem solving

Ownership

Bilingual Spanish/English

Job description

Alpaca Health is hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care. You will own the intake journey, navigate insurance complexity, and ensure every family is set up for success with empathy and precision.

You will work cross-functionally with billing, ops, and partnerships to move cases forward, set expectations, and build trust while maintaining urgency.