Intake Coordinator (Bilingual)

Alpaca Health; New York (NY); In loco; USD 40.000 - 56.000; Tempo pieno

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Alpaca Health is hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care. You will own the intake journey, navigate insurance complexity, and ensure every family is set up for success with empathy and precision.

You will work cross-functionally with billing, ops, and partnerships to move cases forward, set expectations, and build trust while maintaining urgency.

Competenze

• Empathy and ability to handle sensitive topics.
• Clear and confident written or spoken communication.
• Highly organized with strong follow-through.
• Ability to navigate ambiguity in real time.
• Fluent in both Spanish and English.

Mansioni

• Own the intake journey from initial inquiry through start of care.
• Follow up via phone, text, and email to maintain momentum.
• Verify information and documents on time.
• Navigate insurance requirements and referrals.
• Coordinate with billing and operations to resolve issues.
• Explain costs and coverage to families clearly.
• Coordinate across internal teams to move cases forward.
• Flag blockers and ensure clean handoffs.

Conoscenze

Empathy

Communication

Organization

Problem solving

Ownership

Bilingual Spanish/English

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About Alpaca Health

Alpaca Health enables clinicians to become entrepreneurs, starting in autism care.

We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians.

We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM.

Role: Intake Coordinator

We are hiring a Bilingual Intake Coordinator (Spanish/English) to guide families from first contact through the start of care.

You will be the front door to Alpaca, owning the intake experience end-to-end, navigating insurance complexity, and ensuring every family is set up for success. This role requires empathy, precision, and the ability to move families forward with clarity.

What You’ll Do

Own the intake journey

• Guide families from initial inquiry through confirmed start of care

• Proactively follow up via phone, text, and email to keep momentum

• Ensure all required information and documents are completed on time

Navigate insurance and access to care

• Help families work through insurance requirements (e.g., Tricare ECHO enrollment, referrals, prior steps)

• Coordinate benefit verification and communicate next steps clearly

• Partner with billing and insurance ops to resolve issues quickly

Be the trusted point of contact for families

• Explain patient responsibility, coverage, and expected costs in a clear, empathetic way

• Set expectations around timelines, requirements, and what “ready for care” looks like

• Build trust while maintaining urgency and accountability

Coordinate across internal teams

• Work closely with billing, operations, and partnerships to move cases forward

• Surface blockers early and drive resolution

• Ensure clean handoffs once families are ready to start care

Ensure quality and fit

• Assess whether families are a strong fit for Alpaca’s model and providers

• Flag concerns and ensure alignment before starting services

• Maintain a high bar for readiness and experience

Drive operational excellence

• Maintain accurate records and tracking across systems

• Identify patterns, bottlenecks, and opportunities to improve intake workflows

• Take on additional responsibilities as needed to improve speed and quality of care access

Who You Are

• You are deeply empathetic but know how to push when needed

• You communicate clearly and confidently, especially around complex or sensitive topics

• You are highly organized and follow through relentlessly

• You are comfortable navigating ambiguity and solving problems in real time

• You take ownership—you don’t wait for someone else to fix things

• You are fluent in both Spanish and English (required)

Why Join

• Direct exposure to company-building at an early stage.

• Real ownership of critical initiatives from day one.

• The opportunity to materially impact families and clinicians.

• A fast learning curve that few roles can match.