Website & App Support Specialist (Hybrid)

Tier4 Group; Franklin (WI); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive rates

Benefits

Free daily lunch onsite

Job summary

Tier4 Group in Franklin, WI is hiring a Customer Service Representative for a hybrid schedule (3 days onsite per week). You will support clients and field representatives via call center operations, handling website and mobile app inquiries and delivering accurate solutions.

Join a team focused on delivering exceptional client experiences, maintaining confidentiality, and pursuing continuous improvement while balancing flexible shifts.

Qualifications

• Experience in call center operations.
• Ability to assist clients and field representatives.
• Strong written and spoken communication.

Responsibilities

• Assist clients and field reps with website and mobile app inquiries (login, registration, passwords, navigation, content).
• Deliver a distinctive, efficient client experience while upholding service standards.
• Take ownership of calls, resolve issues, and reduce repeat inquiries.
• Advocate for field representatives and collaborate to meet client needs.
• Educate clients and reps on website features and self-service.
• Build professional relationships to boost loyalty and satisfaction.
• De-escalate concerns with professionalism and empathy.
• Meet efficiency and quality standards while handling confidential data.
• Manage phone interactions and follow-up casework accurately.
• Work independently and with team to identify process improvements.
• Research and evaluate possible solutions using available resources.
• Adhere to confidentiality and privacy standards.
• Embrace change and contribute to continuous improvement.
• Demonstrate flexibility in shifting priorities to meet needs.
• Perform keyboarding and computer tasks accurately and efficiently.

Skills

detail-oriented

client-focused

call center operations

problem resolution

communication

Job description

Tier4 Group in Franklin, WI is hiring a Customer Service Representative for a hybrid schedule (3 days onsite per week). You will support clients and field representatives via call center operations, handling website and mobile app inquiries and delivering accurate solutions.

Join a team focused on delivering exceptional client experiences, maintaining confidentiality, and pursuing continuous improvement while balancing flexible shifts.