Healthcare Customer Support Specialist (Hybrid)

Pure Medical Inc.; Milwaukee (WI); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Pure Medical Inc. is seeking a Customer Service Representative to join our Milwaukee, WI team.

You will respond to customer inquiries by phone and email, process orders, update accounts, and coordinate with sales, production, and logistics to ensure timely and accurate service. You will support healthcare providers, clinics, and patients by troubleshooting concerns, documenting interactions, and following up to ensure satisfaction.

Qualifications

• Bachelor's degree required in business, healthcare or related field.
• Experience in customer-facing roles preferred.
• Strong communication and documentation skills.
• Ability to learn new tools quickly.
• Hybrid work schedule in Milwaukee, WI.

Responsibilities

• Respond to customer inquiries via phone, email and other channels.
• Process orders accurately and update customer accounts.
• Resolve issues and coordinate with sales, production and logistics.
• Support healthcare providers, clinics and patients, delivering clear product information.
• Document interactions and follow up to ensure satisfaction.
• Maintain service standards and contribute feedback to improve processes.

Skills

Customer-facing

Issue resolution

Customer satisfaction

Verbal and written communication

CRM / order management familiarity

Data entry accuracy

Team collaboration

Hybrid schedule

Healthcare experience (advantage)

Education

Bachelor's degree

Tools

CRM software

Order management systems

Job description

Pure Medical Inc. is seeking a Customer Service Representative to join our Milwaukee, WI team.

You will respond to customer inquiries by phone and email, process orders, update accounts, and coordinate with sales, production, and logistics to ensure timely and accurate service. You will support healthcare providers, clinics, and patients by troubleshooting concerns, documenting interactions, and following up to ensure satisfaction.