Hybrid Customer Support and Experience Specialist

Placements24; United States; Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Medical insurance

Dental insurance

Vision insurance

Training opportunities

Supportive team

Job summary

Placements24 is seeking a Customer Service Representative in a hybrid role based in the United States. You will be the essential bridge between customers and the company, handling inquiries, processing requests, and resolving issues to ensure a positive experience.

You will manage calls, emails, and chats, document interactions, and contribute to customer retention while balancing remote work with in-office collaboration. A high school diploma is required.

Qualifications

• Experience in a customer service or call center environment.
• Strong written and verbal communication skills.
• Proficiency with computers and basic software.
• Ability to work effectively in a hybrid environment.
• Patience, empathy and customer-centric approach.
• High school diploma or equivalent required.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chat inquiries.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process orders, forms, applications, and requests accurately.
• Update customer records and maintain logs of interactions.
• Identify and upscale priority issues to relevant departments.

Skills

Customer service

Hybrid work

Communication skills

Empathy

Patience

Computer skills

Education

High school diploma or equivalent

Job description

Placements24 is seeking a Customer Service Representative in a hybrid role based in the United States. You will be the essential bridge between customers and the company, handling inquiries, processing requests, and resolving issues to ensure a positive experience.

You will manage calls, emails, and chats, document interactions, and contribute to customer retention while balancing remote work with in-office collaboration. A high school diploma is required.