Hybrid Tech Support Specialist - Tier 1

Traffic and Parking Control Co; Milwaukee (WI); Hybrid; USD 20,000 - 23,000; Full time

Benefits offered by this job

10 Paid Holidays

Paid Vacation and Personal Time

4 Weeks Paid Parental Leave

401K Plan with Employer Match

Short-Term Disability

Health, Vision, Dental insurance

Quarterly Company Events

Employee involvement committees

Job summary

TAPCO is hiring a Technical Support Specialist in Brown Deer, Wisconsin, offering hybrid work. The role focuses on frontline tier-1 support for TAPCO’s product and software systems, with extensive interaction across customer accounts and internal teams.

You will resolve post-order issues, log cases, and maintain high customer satisfaction. Ideal candidates bring Windows/Office proficiency, strong communication, and a customer-focused mindset.

Qualifications

• Proficient in PC operations, including Windows OS, Microsoft Office Suite, file management, software installation, and remote support tools.
• Strong attention to detail with disciplined adherence to processes.
• Skilled in multitasking, prioritization, and time management.
• Thrive in fast-paced, customer-focused, results-driven environments.
• Clear and effective communicator with excellent verbal and written English skills.
• Demonstrates positive interpersonal qualities with strong customer focus.
• Technically capable with basic IP network understanding and related hardware/software knowledge.
• High School diploma or Associates degree in electronics or equivalent on-the-job experience.

Responsibilities

• Provide tier 1 phone-based and remote technical support.
• Log cases, track progress, and follow up to resolution using ERP/CSM tools.
• Process sales and RMA orders accurately and efficiently.
• Support internal and external customers while meeting SLA targets.
• Identify opportunities to streamline processes and enhance customer experience.
• Occasionally travel in-state/out-of-state for field work and training (up to 10%).
• Perform additional duties as assigned by manager.

Skills

Windows OS

MS Office

Remote support

File management

Multitasking

English communication

IP network basics

Customer focus

Education

High School diploma

Associates degree in electronics

Job description

TAPCO is hiring a Technical Support Specialist in Brown Deer, Wisconsin, offering hybrid work. The role focuses on frontline tier-1 support for TAPCO’s product and software systems, with extensive interaction across customer accounts and internal teams.

You will resolve post-order issues, log cases, and maintain high customer satisfaction. Ideal candidates bring Windows/Office proficiency, strong communication, and a customer-focused mindset.