Customer Service Representative

Tier4 Group; Franklin (WI); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive rates

Benefits

Free daily lunch onsite

Job summary

Tier4 Group in Franklin, WI is hiring a Customer Service Representative for a hybrid schedule (3 days onsite per week). You will support clients and field representatives via call center operations, handling website and mobile app inquiries and delivering accurate solutions.

Join a team focused on delivering exceptional client experiences, maintaining confidentiality, and pursuing continuous improvement while balancing flexible shifts.

Qualifications

• Experience in call center operations.
• Ability to assist clients and field representatives.
• Strong written and spoken communication.

Responsibilities

• Assist clients and field reps with website and mobile app inquiries (login, registration, passwords, navigation, content).
• Deliver a distinctive, efficient client experience while upholding service standards.
• Take ownership of calls, resolve issues, and reduce repeat inquiries.
• Advocate for field representatives and collaborate to meet client needs.
• Educate clients and reps on website features and self-service.
• Build professional relationships to boost loyalty and satisfaction.
• De-escalate concerns with professionalism and empathy.
• Meet efficiency and quality standards while handling confidential data.
• Manage phone interactions and follow-up casework accurately.
• Work independently and with team to identify process improvements.
• Research and evaluate possible solutions using available resources.
• Adhere to confidentiality and privacy standards.
• Embrace change and contribute to continuous improvement.
• Demonstrate flexibility in shifting priorities to meet needs.
• Perform keyboarding and computer tasks accurately and efficiently.

Skills

detail-oriented

client-focused

call center operations

problem resolution

communication

Job description

Title: Customer Service Representative

Location: Franklin, WI

Type: Hybrid (3 days onsite per week)

Duration: ASAP - 12/28/2026
Schedule: 7:30 AM4:00 PM, 8:00 AM4:30 PM, or 8:30 AM5:00 PM CST

• Perks: Competitive Rates, Benefits, free daily lunch when onsite

We are seeking a detail-oriented and client-focused professional to join our service team. In this role, you will provide support to clients and field representativesprimarily through call center operationsby resolving issues related to the consumer website and mobile app. These issues may include login, registration, password resets, navigation, and general content questions.

You will play a key role in delivering an exceptional client experience by providing efficient, accurate solutions and building strong relationships with both clients and field representatives.

Key Responsibilities

• Assist clients and field representatives with website and mobile app inquiries, including login, registration, password, navigation, and content questions.


• Deliver a distinctive and efficient client experience while maintaining high service standards.


• Take ownership of calls, resolve issues effectively, and proactively address potential future concerns to minimize repeat calls.


• Serve as a trusted advocate for field representatives and collaborate to meet client needs.


• Educate clients and representatives on website features and self-service capabilities.


• Build professional relationships to enhance client loyalty and satisfaction.


• De-escalate service concerns with professionalism and empathy.


• Meet efficiency and quality standards while handling confidential information appropriately.


• Manage phone interactions and follow-up casework with accuracy and attention to detail.


• Work independently and as part of a team to identify process improvements and implement solutions.


• Research and evaluate possible solutions using available resources.


• Adhere to strict confidentiality and privacy standards.


• Embrace change and contribute to a culture of continuous improvement.


• Demonstrate flexibility in shifting priorities to meet business and client needs.


• Perform keyboarding and computer tasks accurately and efficiently.

About the Team

Youll join a team of 25 service professionals dedicated to supporting clients and field representatives through call center operations. The team focuses on resolving issues related to the consumer website and mobile app, ensuring a seamless and positive experience for all users.