Quality Apps Support Specialist (Hybrid)

Crew; Oak Park Heights (MN); Hybrid; USD 62,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with match

Flexible spending accounts

Flexible time off

Parental leave

Flexible work arrangements

Job summary

Turnberry Solutions is hiring in Oak Park Heights, MN, for a quality applications support role. The position is hybrid (3-4 days onsite) and focuses on managing unowned applications, providing user support, creating documentation, and building solid processes.

The ideal candidate has an MIS or CS background with early-career tech support experience, strong troubleshooting, and excellent cross-functional communication. Turnberry emphasizes diverse, inclusive teams and competitive benefits.

Qualifications

• MIS or Computer Science background with tech support internship or early-career experience.
• Strong troubleshooting instincts and ability to dig into unfamiliar applications.
• Curious, comfortable with ambiguity.
• Self-starter who takes initiative without a defined roadmap.
• Natural communicator who can work across technical and non-technical users.

Responsibilities

• Manage 10+ quality applications that currently have no owners or dedicated support.
• Support users, troubleshoot issues, and build documentation from scratch.
• Work directly with end users across quality to understand needs and support.
• Create structure and processes where none currently exists.

Skills

Troubleshooting

Communication

Independent worker

Adaptability

Customer support

Education

MIS or CS background

Job description

Turnberry Solutions is hiring in Oak Park Heights, MN, for a quality applications support role. The position is hybrid (3-4 days onsite) and focuses on managing unowned applications, providing user support, creating documentation, and building solid processes.

The ideal candidate has an MIS or CS background with early-career tech support experience, strong troubleshooting, and excellent cross-functional communication. Turnberry emphasizes diverse, inclusive teams and competitive benefits.