Hybrid Field Support Specialist - Call Center

CROSSMARK; Bentonville (AR); Hybrid; USD 31,000 - 36,000; Full time

Job summary

CROSSMARK is seeking a customer service specialist to support Retail Field Teams and internal staff in a hybrid work setting. You will handle inbound calls, document interactions, and guide users through troubleshooting steps.

The role requires strong communication, problem-solving, and time management in a fast-paced environment. This position offers $15.00 per hour with hybrid remote options and a supportive team culture.

Qualifications

• High School diploma or equivalent experience in customer service/call center
• Strong telephone and interpersonal communication skills
• Ability to listen, document, and resolve customer inquiries
• Experience with Microsoft Office tools and basic troubleshooting

Responsibilities

• Answer inbound calls in a call center for Retail teams and internal staff
• Provide solutions to project, system, and process questions
• Document calls accurately in the call center database
• Collaborate with agents to improve service and support

Skills

Telephone skills

Interpersonal skills

Problem-solving

Time management

Adaptability

Fast-paced environment

Troubleshooting

Basic computer skills

Education

High School degree

Tools

Microsoft Office

PowerPoint

Excel

Teams

SharePoint

BMC Helix

Job description

CROSSMARK is seeking a customer service specialist to support Retail Field Teams and internal staff in a hybrid work setting. You will handle inbound calls, document interactions, and guide users through troubleshooting steps.

The role requires strong communication, problem-solving, and time management in a fast-paced environment. This position offers $15.00 per hour with hybrid remote options and a supportive team culture.