Wearables Product Support Specialist

Garmin; Olathe (KS); On-site; USD 42,000 - 52,000; Full time

Job summary

Garmin is seeking a full-time Product Support Specialist - Wearables at Garmin's U.S. headquarters in the Greater Kansas City area.

You will provide basic technical customer support for Garmin wearables, handling calls, emails, chats, and social inquiries, escalate issues when needed, document interactions, and follow up. The role emphasizes product knowledge, teamwork, reliability, and strong communication.

Qualifications

• Proven customer service expertise and nice handling of inquiries.
• Proficient verbal, written and interpersonal communication skills.
• Technical aptitude for Garmin products and troubleshooting ability.
• Excellent time management and follow-up skills.
• Reliable attendance and ability to work with others in a team.

Responsibilities

• Resolve basic customer concerns via phone, email, chat and social formats.
• Display professional interaction with Garmin customers and colleagues.
• Become knowledgeable about Garmin product specifications and operation.
• Stay current on policy and product changes relevant to support.
• Accurately complete tasks of basic complexity within defined processes.
• Document work thoroughly and maintain organized records.

Skills

Customer service

Communication

Technical troubleshooting

Time management

Teamwork

Attendance reliability

Education

High School Diploma or GED

Job description

Garmin is seeking a full-time Product Support Specialist - Wearables at Garmin's U.S. headquarters in the Greater Kansas City area.

You will provide basic technical customer support for Garmin wearables, handling calls, emails, chats, and social inquiries, escalate issues when needed, document interactions, and follow up. The role emphasizes product knowledge, teamwork, reliability, and strong communication.