Wearable & Mobile Tech Support Specialist

Open Systems Technologies; Brownsville (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

A leading technology support company in Brownsville, Texas, is looking for a Technical Support Specialist. The role involves providing on-site assistance to participants with mobile devices and wearables, including configuration and troubleshooting. Ideal candidates will have experience in healthcare technology environments and strong customer support skills. This position offers the opportunity to work directly with participants, ensuring smooth technical operations for their mobile devices.

Qualifications

• 0-2 years of experience in technical support or related fields.
• Knowledge of mobile device management systems.
• Familiarity with healthcare technology environments.

Responsibilities

• Provide on-site technical support to participants.
• Assist with mobile phone porting and configuration.
• Troubleshoot basic technical issues.

Skills

Experience supporting clinical research or healthcare technology environments

Familiarity with mobile device management (MDM) systems

Ability to troubleshoot and resolve issues on mobile phones and watches

Ability to communicate information effectively

Ability to multi-task and pay close attention to detail

Education

Previous relevant experience (0-2 years)

Job description

A leading technology support company in Brownsville, Texas, is looking for a Technical Support Specialist. The role involves providing on-site assistance to participants with mobile devices and wearables, including configuration and troubleshooting. Ideal candidates will have experience in healthcare technology environments and strong customer support skills. This position offers the opportunity to work directly with participants, ensuring smooth technical operations for their mobile devices.