Participant Tech Support & Mobile Device Specialist

Talent Groups; Moline (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Talent Groups is looking for a Technical Support Specialist in Moline, Illinois to provide hands-on technical support during clinical research visits. The role involves setting up mobile devices, assisting with device migration, and ensuring a seamless participant experience.

Key responsibilities include configuring wearable devices, installing applications, and troubleshooting issues while maintaining data privacy. Candidates should have experience with mobile operating systems and possess strong customer service skills.

Qualifications

• Basic knowledge of mobile operating systems.
• Experience in setting up mobile devices.
• Strong customer-facing communication skills.

Responsibilities

• Provide in-person technical support.
• Assist with mobile device transfers.
• Configure and activate wearable devices.

Skills

Basic knowledge of iOS and Android mobile operating systems

Experience setting up smartphones and wearable devices

Ability to troubleshoot mobile device issues

Strong customer service skills

Excellent verbal and written communication

Attention to detail

Ability to multitask

Problem-solving skills

Proficiency with Microsoft Office

Job description

Talent Groups is looking for a Technical Support Specialist in Moline, Illinois to provide hands-on technical support during clinical research visits. The role involves setting up mobile devices, assisting with device migration, and ensuring a seamless participant experience.

Key responsibilities include configuring wearable devices, installing applications, and troubleshooting issues while maintaining data privacy. Candidates should have experience with mobile operating systems and possess strong customer service skills.