Clinical Mobile & Wearable Tech Support Specialist

Radiant Systems Inc; Miami (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Radiant Systems Inc. seeks an on-site technical support specialist in Miami to assist participants during visits, including porting phones and pairing Apple Watch devices.

You will ensure apps and settings are correctly installed, verify connectivity, and resolve issues on mobile devices and wearables. Experience in clinical research or healthcare technology environments and familiarity with MDM systems are preferred.

Qualifications

• 1+ year or equivalent combination of education, training, and experience.

Responsibilities

• Provide on-site technical support to participants during scheduled visits
• Assist participants with porting their mobile phones to the required platform
• Configure and pair Apple Watch devices with participant mobile phones
• Ensure proper installation of required applications and system settings
• Verify device connectivity, data synchronization, and functionality
• Troubleshoot basic technical issues related to mobile devices and wearables
• Provide clear instructions and guidance to participants on device use
• Document setup completion and any technical issues encountered
• Maintain compliance with data privacy, security, and study protocols

Skills

Clinical research support

MDM familiarity

Customer support

Communication skills

Troubleshooting mobile devices

Multi-tasking & attention to detail

Job description

Radiant Systems Inc. seeks an on-site technical support specialist in Miami to assist participants during visits, including porting phones and pairing Apple Watch devices.

You will ensure apps and settings are correctly installed, verify connectivity, and resolve issues on mobile devices and wearables. Experience in clinical research or healthcare technology environments and familiarity with MDM systems are preferred.