Technical Support Specialist

Infotree Global Solutions; Moline (IL); On-site; USD 40,000 - 50,000; Part time

Job summary

Infotree Global Solutions is looking for a Technical Support Specialist in Moline, IL. This role involves providing on-site technical support to participants, helping with mobile device setups, and troubleshooting issues with mobile phones and wearables.

The ideal candidate should have experience in clinical research settings and familiarity with mobile device management systems. Strong communication skills and attention to detail are essential for success in this role.

Qualifications

• 0 to 2 years of experience or an equivalent combination of education and training.
• Experience working in participant-facing or customer support roles.

Responsibilities

• Provide on-site technical support to participants during scheduled visits.
• Assist participants with porting their mobile phones to the required platform.
• Troubleshoot basic technical issues related to mobile devices and wearables.

Skills

Experience supporting clinical research or healthcare technology environments

Familiarity with mobile device management (MDM) systems

Ability to troubleshoot and resolve issues on mobile phones and watches

Ability to communicate information effectively

Ability to multi-task and pay close attention to detail

Education

Previous experience or equivalent combination of education, training, & experience

Job description

Job Description

Job Duration: 6 months of Contract on W2

• Provide on-site technical support to participants during scheduled visits
• Assist participants with porting their mobile phones to the required platform
• Configure and pair Apple Watch devices with participant mobile phones
• Ensure proper installation of required applications and system settings
• Verify device connectivity, data synchronization, and functionality
• Troubleshoot basic technical issues related to mobile devices and wearables
• Provide clear instructions and guidance to participants on device use
• Document setup completion and any technical issues encountered
• Maintain compliance with data privacy, security, and study protocols

Education and Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years’) or equivalent combination of education, training, & experience.
• Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job.
• Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions

Knowledge, Skills and Abilities

• Experience supporting clinical research or healthcare technology environments
• Familiarity with mobile device management (MDM) systems
• Experience working in participant-facing or customer support roles
• Ability to communicate information effectively
• Ability to troubleshoot and resolve issues on mobile phones and watches
• Ability to multi-task and pay close attention to detail