Mobile & Wearable Device Support Specialist

Planet Pharma; Tucker (GA); On-site; USD 40,914 - 45,460; Full time

Job summary

A healthcare technology firm is seeking an individual to provide on-site technical support during participant visits. The role involves assisting with mobile device setups, troubleshooting issues, and ensuring compliance with security protocols. Ideal candidates will have experience in clinical research or healthcare tech and be able to communicate effectively. Pay range is $29.70 - $33 depending on experience. This position offers a dynamic opportunity in a key support role.

Qualifications

• Previous experience equivalent to 0 to 2 years in a relevant field.
• Experience should provide necessary knowledge, skills, and abilities.

Responsibilities

• Provide on-site technical support to participants during scheduled visits.
• Assist participants with porting their mobile phones to the required platform.
• Configure and pair Apple Watch devices with participant mobile phones.
• Ensure proper installation of required applications and system settings.
• Verify device connectivity, data synchronization, and functionality.
• Troubleshoot basic technical issues related to mobile devices and wearables.
• Provide clear instructions and guidance to participants on device use.
• Document setup completion and any technical issues encountered.
• Maintain compliance with data privacy, security, and study protocols.

Skills

Experience supporting clinical research or healthcare technology environments

Familiarity with mobile device management (MDM) systems

Experience working in participant-facing or customer support roles

Ability to communicate information effectively

Ability to troubleshoot and resolve issues on mobile phones and watches

Ability to multi-task and pay close attention to detail

Analytical and problem-solving skills

Education

Equivalent combination of education, training, and experience (0 to 2 years)

Job description

A healthcare technology firm is seeking an individual to provide on-site technical support during participant visits. The role involves assisting with mobile device setups, troubleshooting issues, and ensuring compliance with security protocols. Ideal candidates will have experience in clinical research or healthcare tech and be able to communicate effectively. Pay range is $29.70 - $33 depending on experience. This position offers a dynamic opportunity in a key support role.