Wealth Management Branch Operations Leader

711 MS Smith Barney, LLC; Washington (District of Columbia); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Job summary

Morgan Stanley seeks a Business Service Officer to supervise Support Professionals and execute service and business functions across assigned branches in the DC area. The role partners with Market Sales and Risk to deliver on service initiatives and drive operational excellence.

Responsibilities include coaching, onboarding, performance reviews, expense oversight, and cross-functional collaboration with MBSO and HR.

Qualifications

• Bachelor's degree required or equivalent education
• Previous industry experience
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• Other licenses as required for the role or by management

Responsibilities

• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
• Lead, mentor, and supervise a team of Support and Service Professionals
• Promote cross-training, learning, development and recognition of Service and Support Professionals within the market
• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
• Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution
• Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls
• Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
• Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements
• Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusion
• Operational Oversight: Manage travel and entertainment expenses, facilitate and manage resolution of client inquiries/requests
• Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices
• Identify and implement process improvements to maximize productivity and drive efficiencies
• Administer other duties as delegated by the Market Business Service Officer

Skills

Leadership

People management

Communication

Budgeting

Risk & Compliance

Staff development

Interviewing

Training

Education

Bachelor's degree or equivalent

Job description

Morgan Stanley seeks a Business Service Officer to supervise Support Professionals and execute service and business functions across assigned branches in the DC area. The role partners with Market Sales and Risk to deliver on service initiatives and drive operational excellence.

Responsibilities include coaching, onboarding, performance reviews, expense oversight, and cross-functional collaboration with MBSO and HR.