Water Utility Customer Service & Billing Specialist

Coastside411; Half Moon Bay (CA); On-site; USD 49,318 - 66,303; Full time

Job summary

Coastside County Water District in Half Moon Bay is seeking a Customer Service Specialist to assist the public in various ways, including responding to inquiries, processing payments, and preparing reports. Ideal candidates will have a strong customer service background and proficiency in Microsoft Office.

This position requires excellent communication and organizational skills, with responsibilities including accounts receivable and utility billing.

Qualifications

• Three or more years of experience in a customer service role.
• Demonstrated ability to resolve customer issues effectively.
• Proficiency in Microsoft Office applications.

Responsibilities

• Respond to customer requests for service and inquiries.
• Process utility payments and prepare reports.
• Assist in credit collections and water service processing.

Skills

Customer service experience

Problem-solving skills

Ability to analyze data

Microsoft Office proficiency

Education

College degree preferred

Tools

Customer service software

Job description

Coastside County Water District in Half Moon Bay is seeking a Customer Service Specialist to assist the public in various ways, including responding to inquiries, processing payments, and preparing reports. Ideal candidates will have a strong customer service background and proficiency in Microsoft Office.

This position requires excellent communication and organizational skills, with responsibilities including accounts receivable and utility billing.