Temporary Customer Service Specialist I (Billing)

Irvine Ranch Water District Inc; Sand Canyon (CA); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Irvine Ranch Water District in California is accepting applications for Two (2) Temporary Customer Service Specialist I positions in the Customer Service Department. The assignment runs for six to twelve months.

Under supervision, you will handle billing questions, respond to customer inquiries, process payments, and assist with variance applications and construction meter requests. Candidates should have a high school diploma, two years of general office experience with heavy customer contact,

Qualifikationen

• High school graduation or equivalent is required.
• Two (2) years of general office experience with heavy customer contact is required.
• A valid Class "C" California Driver's License is required.

Aufgaben

• Takes telephone, written and in-person requests regarding water and sewer service, and processes utilizing the computer system.
• Answers and resolves billing questions by telephone, written correspondence, emails, and in-person; submits requests for adjustments to bills.
• Accepts payments from customers, prepares receipts, makes changes and creates Customer Contacts on the computer system.
• Educates customers regarding the District’s variance program; assists with completion of applications; verifies information and inputs into the computer system.
• Receives, verifies and records Temporary Construction Meter applications at the Customer Service front counter.
• Creates and becomes advocate/responder for Customer Contacts and/or To Do’s on the computer system for all external/internal transactions.
• Performs administrative job duties, including ordering supplies, distributing departmental mail, processing Customer Service Satisfaction Survey’s and completing expense reports.
• Assists and provides back-up to the Customer Service Department as requested.
• Complies with District safety work-related practices and attend relevant safety training.

Kenntnisse

Customer service

Office administration

Communication

Attention to detail

Ausbildung

High school diploma

California Driver's License

Tools

None

Jobbeschreibung

Irvine Ranch Water District in California is accepting applications for Two (2) Temporary Customer Service Specialist I positions in the Customer Service Department. The assignment runs for six to twelve months.

Under supervision, you will handle billing questions, respond to customer inquiries, process payments, and assist with variance applications and construction meter requests. Candidates should have a high school diploma, two years of general office experience with heavy customer contact,